Privacy notice

Privacy Policy of QUANTLUX

This Privacy Policy describes how QUANTLUX (the "platform", with its registered office at Level 8, 380 Collins Street, Melbourne VIC 3000, Australia) collects, uses and protects the personal information of visitors to the quantlux.org website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to all data you provide when using the site, in particular when completing the registration form.

Definitions

Personal information: any information that identifies an individual. Usage data: technical information generated while browsing. Data controller: QUANTLUX. Data processor: a third party processing data on behalf of the controller (for example, technology providers).

What data we collect

• Contact form: first name, last name, email address and phone number.
• Enquiry content: questions or comments you choose to include.
• Technical data: approximate IP address, device type, browser, pages visited and access date.
• Calculator data: amounts and time frames you enter, without identifying you.

Usage data and cookies

We use cookies and similar technologies to remember preferences, measure site performance and improve the experience. Advertising cookies are only used if you give your consent. You can manage them from your browser settings at any time.

Purposes of processing

• Answering your enquiries and connecting you with a personal manager.
• Providing the requested service and managing your user account.
• Meeting legal, tax and regulatory obligations.
• Producing aggregate statistics and improving the site.
• Sending commercial communications where you have given consent.

Legal bases

We process your data on the basis of: your express consent when submitting the form, the performance of pre-contractual steps you requested, compliance with legal obligations, and our legitimate interest in improving the security and operation of the site. Consent to commercial communications can always be withdrawn.

Data retention

Form data is kept for as long as the contact relationship lasts and afterwards for the retention periods required by law. Technical data is kept for limited periods for security and statistics. Commercial communications are stored until you withdraw consent.

Data sharing

Your data may be shared with: the licensed entity providing the trading service, related companies, technology and communications providers acting as processors, and public authorities where a legal obligation requires it. We do not sell personal data to third parties.

Security

We apply technical and organisational measures proportionate to the risk: encrypted communications (HTTPS), access controls, activity logging and periodic reviews of providers. No system is infallible — if you detect an incident, notify [email protected].

Your rights

You may request access to your data, its correction or erasure, restriction of processing, and the portability of the information you provided. To exercise these rights, write to [email protected] verifying your identity. You may also withdraw consent to commercial communications at any time without affecting the lawfulness of earlier processing.

Service providers

We work with hosting, analytics, email and telephony providers that process data only on our instructions and under processor agreements consistent with applicable law.

Analytics

We use analytics tools to understand, in aggregate, how the site is used (most visited pages, traffic sources, errors). These reports do not personally identify visitors.

Advertising and retargeting

Retargeting campaigns are activated only with your consent and in compliance with cookie rules. You can opt out of personalised advertising from your browser or device ad settings.

Links to third-party sites

Our site links to external pages with independent privacy policies. We recommend reading them before providing data on those sites.

Children's privacy

The site is not directed at people under 18 and we do not knowingly collect their data. If a minor has sent us data, contact [email protected] to have it deleted.

Changes to this policy

We may update this Policy to reflect legal or operational changes. The current version is published on this page and takes effect from publication. Material changes will be announced on the site itself.

Contact

For any privacy matter: [email protected] · Level 8, 380 Collins Street, Melbourne VIC 3000, Australia · Support 24/7. You can also visit the contact page for other available channels.